- What is a Setup Charge?
- Is shipping & handling free?
- What is a Screen Charge?
- What are acceptable formats, platforms and sizes for artwork?
- Can I fax you a copy of my logo?
- Can I get a sample of a product before I order?
- Do you keep my imprint on file?
- How long will it take to get my order?
- What are the payment terms?
- Can I see a sample of my imprint/logo, before it goes to press?
- Where do the products ship from?
- I can't find a specific item, can you help?
- What is your return policy?
- What if I need an item faster than the regular production time?
1. What is a Setup Charge?
This is a nominal fee that applies to some orders with an imprint. This charge is for the labor it takes to calibrate the equipment or machinery that is doing the imprinting.
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2. Is shipping & handling free?
Prices do not include shipping & handling charges. All products are shipped F.O.B. factory. Shipping & handling will be added to your final invoice.
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3. What is a screen charge?
Most products require that a silk screen or plate be made in order to apply your custom imprint. If your artwork is more than one color, a screen must be made for each color. Certain products do not require a screen charge when the imprint is comprised of only simple, straight-line text. Screen charges are one-time charges per product, per imprint. New imprints will require new screens and charges.
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4. What are acceptable formats, platforms and sizes for artwork?
We can accept most any type of file type, from a Windows PC or Macintosh. Most art is generated in Adobe Illustrator, but can usually accept any page layout or illustrator program. If you have any questions, please ask!
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5. Can I fax you a copy of my logo?
Sure! Faxes won't produce a clean enough image to reproduce on your imprint, but our talented staff can recreate your logo to get the job done to your satisfaction.
Camera-ready artwork is best, but if you don't have it, we can fix what you have.
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6. Can I get a sample of a product before I order?
Absolutely! Most items are available for sample, and most sample requests are free of charge. However, there may be a nominal fee on the more expensive items, or for shipping charges from the factory. Please call for details.
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7. Do you keep my imprint on file?
Your digital artwork and order details will be kept on file. Screens are only kept on file for a year or so, depending on the factory. New imprints or new items will require a new screen and will incur the appropriate screen charge. Again, if you have questions, please ask.
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8. How long will it take to get my order?
Once your order is placed, it may take 1-3 weeks before you receive your items. We can offer rush service on some items for nominal charge.
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9. What are the Payment Terms?
Payment in the form of MasterCard of Visa via Paypal is required for all new customers. Paypal no longer requires customers to open a Paypal account for a one-time purchase.
Approved accounts may qualify for extended billing terms.
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10. Can I see a sample of my imprint/logo, before it goes to press?
Of course! We can send you an Adobe Acrobat PDF proof via email. Depending on the item, the factory may provide a production sample prior to going to press.
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11. Where are promotional products shipped from?
We have suppliers located throughout North America and Asia to bring you a vast selection of products. Contact us if you require the location of a specific product's production location.
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12. I can't find a specific item, can you help?
We offer a wide variety of products in addition to those you see listed on our web site. If you need additional help locating a specific product, please contact us!
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13. What is your return policy?
If you are not completely satisfied with any of our promotional products or service, we will replace the product or refund your money, Hassle Free. Please contact us within 5 days of receipt.
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14. What if I need an item faster than the regular production time?
Rush charges vary per product and will be applied to your order and your order will ship Next Day Delivery. Please be aware that some items cannot be rushed due to production schedules and the actual printing process. Please call us for specific details.
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